Privacy Policy

Last Updated on April 1, 2024

Purpose of this Notice

The purpose of this privacy notice (“Privacy Notice”) is to let you know how WithMe, Inc., PrintWithMe LLC, and SipWithMe LLC collects and handles your personal information. This Privacy Notice also describes your rights related to our use of personal information.

Users of

Users of PrintWithMe website, app, or services

Users of SipWithMe website, app, or services


Table of Contents


1. Introduction

We are SipWithMe LLC, (“SipWithMe”, “we”, “us”, “our”) a provider of barista-quality beverages conveniently made available to customers in commercial and residential buildings where our machines are located. Through our website, and our SipWithMe app, customers with access to a machine can place and pay for drink orders. This Privacy Notice applies when you use any of our services or interact with our website/app. It does not apply to any third-party applications or third-party software that integrate with our services.

It is important to know that this Privacy Notice is separate to our Terms of Service, which you should also read because they set out the legal terms governing delivery, access and use of our services.


2. What We Do With Your Personal Information


2.1 Information We Collect & Share

We directly and indirectly collect personal information about you.

The sections below describe how we get your personal information, why we get it, and who we share it with, including who we have shared it with in the past 12 months. In general, we use your personal information for the following three reasons: (1) to provide, update and maintain the services we offer to you; (2) to communicate with you about our services; and (3) for billing account management and other legal or administrative matters.

User Account

How do we get your personal info?

You may give us your personal information to create an account.

What is it?

  • Full name

  • Email address

  • Account Login Credentials (email/password)

  • History of account activity & transaction details

  • Location of purchase

Our purpose for getting your personal info?

We use this personal information to provide our services to you, to communicate with you regarding other services we think you’d be interested in, to provide customer support, and to obtain payment. We also use this personal information to enable you to view your account activity..

Who do we share your personal info with?

We share the User Account information with the following categories of third parties:

  • Cloud hosting provider

Transaction Data

How do we get your personal info?

You provide Transaction Data when you use our services, regardless of whether you create an account.

What is it?

  • Order details (type of drink, size, other customizations)

  • Success of service

  • Date of the service

  • Location of the service

  • Status of our equipment

  • Payment details

  • Logs of your interaction with our equipment

Our purpose for getting your personal info?

We use Transaction Data to provide our services to you, monitor the success and quality of our services, and provide you with customer support. We also use Transaction Data to support the processing of payments.

Who do we share your personal info with?

We share Transaction Data with the following categories of third parties:

  • Payment processor (See Braintree’s website for more information about how it handles your personal information.)
  • Cloud hosting provider
  • Log service provider

User Experience Survey

How do we get your personal info?

We may solicit feedback from you about your experience with our services. These User Experience Surveys are completely optional for you to complete.

What is it?

  • Your survey response score
  • Other comments you decide to include

Our purpose for getting your personal info?

We use information collected in the User Experience Survey to better understand our customers’ needs and identify areas where we can improve our services.

Who do we share your personal info with?

We do not share personal information from User Experience Surveys with anyone. However, we may share anonymized and aggregated survey results with our equipment provider for the purpose of improving our services.

  • Survey form provider
  • Email provider
  • Company internal communication platform
  • Equipment provider (only anonymized and aggregated information)

Customer Support

How do we get your personal info?

You provide personal information to us when you sign up for our application or any time you contact us for support. If you contact us via email, we will automatically collect the metadata from your email to recognize you as our customer and connect you with your user account.

What is it?

  • Full name
  • Email address
  • Phone number
  • Other info you decide to provide

Our purpose for getting your personal info?

We use the personal information collected to recognize you as our customer, issue a support ticket, and provide customer support.

Who do we share your personal info with?

We use a third-party phone answering service to accept your phone calls. When you email us, your communication goes to our email provider, and we retain your emails to customer support after we resolve your support inquiry so we can identify and resolve any potentially reoccurring or long term issues. We keep your email associated with your SipWithMe account and any other account(s) you may have with our affiliates, WithMe, Inc.or PrintWithMe, LLC, so we can reflect on historical issues and provide you with support across our platforms. In summary, we share Customer Support information with the following third parties and affiliates:

  • Phone answering provider
  • Email provider
  • Chat widget hosting provider
  • Our affiliates

Chat Widget

How do we get your personal info?

You provide information when you interact with the chat window on our website.

What is it?

  • Whatever info you decide to include in your chat

Our purpose for getting your personal info?

We use the information you submit to the chat window to connect you with a human from SipWithMe who can answer your questions in real-time.

Who do we share your personal info with?

Information input into the chat widget is shared with the following third party:

  • Chat widget hosting provider (See Zendesk’s website for more information about how they use your personal information.)

Website Inquiry

What is it?

  • Full name
  • Email address
  • Location (State)
  • Phone number
  • Company
  • Job Title
  • Whatever else you decide to include in your inquiry

Our purpose for getting your personal info?

We use personal information in your Website Inquiry to learn about potential business partners.

Who do we share your personal info with?

We share your Website Inquiry with the following third parties:

  • Website host
  • CRM provider
  • Email service provider


What is it?

  • Aggregated or anonymized data

Our purpose for getting your personal info?

We collect and use data which is aggregated or anonymized to create statistics or reports that allow us to evaluate and understand the market and how our services are used. However, no single individual will be identifiable from the anonymized details we collect for these purposes.

Who do we share your personal info with?

We share Analytics with the following third parties:

  • Analytics service providers

2.2 Other Sharing

While we share your personal information with third parties as described in Section 2.1 Information We Collected About You, we may also share with other third parties to protect legal interests or in connection with business transactions.

Legal Interests

We may disclose personal information we collect about you to protect the vital interests of any person, to exercise and defend our legal rights, respond to claims, comply with court orders and similar legal or regulatory obligations, respond to a valid subpoena, court order, warrant, or similar government order, protect the safety of any person, prevent illegal activity, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large. This may include exchanging personal information with our lawyers, advisors, and other organizations for the purposes of fraud protection where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so.

Business Transactions

We may share personal information where it is in our legitimate interests to do so to run, grow and develop our business if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure it is under terms that preserve the confidentiality of personal information, and we will notify you on our website or by email before any transfer of your personal information.

2.3 Information We Do Not Collect

We do not intend to collect or store sensitive personal data such as genetic data, health information, gender, race, sexual preferences, or religious information.

2.4 Age Limitations

SipWithMe does not knowingly or intentionally collect information from or direct any of our content specifically to children under 16 years old. As set out in our Terms of Service, if we learn or have reason to suspect that you are a user who is under the age of 16, and you have an account with us we will unfortunately have to close your account.

3. Data Retention Period

We retain your personal information up to 30 days from when we receive your request to delete it (assuming the request can be verified). Otherwise, we retain personal information from support inquiries for up to one year.

4. No Sale of Personal Information

We will not sell your personal information to any party. If in the future, we anticipate selling your personal information to any party, we will update this Privacy Notice.

5. How We Protect Personal Information

SipWithMe takes the security of data very seriously, and we work hard to protect any information you provide to us from loss, misuse, and unauthorized access or disclosure. SipWithMe cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, but we do our utmost to protect it.

As a minimum we take the following measures to secure your data:

  • Data Transfer Integrity - All traffic to and from SipWithMe servers is secured by transport level security (TLS) sent over a Secure Socket Layer (SSL) and secured using an AES 256-bit SSL certificate. This ensures that data sent between your systems and ours is encrypted.
  • Password Encryption - SipWithMe user passwords are stored in our database after being hashed.
  • Firewalls - SipWithMe enforces network level control for access to infrastructure by using multiple different firewall technologies to ensure that different components of its systems are logically isolated from one another.
  • Operational Access Controls - SipWithMe employees require access to production services for operational reasons. We employ multiple authentication mechanisms to reduce the risk of unauthorized access.
  • Software Updates - SipWithMe regularly applies software patches to production infrastructure in order to ensure a strong security posture to known software vulnerabilities.


6. Your Rights


6.1 Everyone Everywhere

We extend the following rights to all of our users.

Right to Access

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

  • The categories of personal information we’ve collected about you.
  • The categories of sources for the personal information we’ve collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we’ve collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Right to Data Portability

You have the right to obtain your personal information from us in a structured, commonly used and machine-readable format.

Right to Correct

If your personal information is inaccurate or incomplete, you are entitled to have it rectified or completed. If we have shared your personal information with others, we will tell them about the rectification where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we shared your personal information so that you can contact them directly.

Right to Delete

If you no longer want us to use your information to provide the services to you, you may request we delete your personal information by sending an email to us at with “Delete my account” in the subject line.

Once we receive and confirm your verifiable consumer request (see How To Exercise Your Rights), unless an exception applies, we will delete your personal information from our records within 30 days after we confirm your verified request, and if we have shared your data with others, we will instruct them to delete your information where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we shared your personal information so that you can contact them directly.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation and due diligence.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Right to Limit Sensitive Data*

You have the right to limit our use and disclosure of sensitive personal information.

Right to Opt Out of Targeted Advertising*

You have the right to be free from targeted advertising based on your activity on other websites and platforms.

Right to Opt Out of Automated Profiling*

You have the right to be free from decisions based solely on automated processing of your personal information, including profiling, which produce a significant legal effect on you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us, or with your explicit consent.

Right to Opt Out of Sale*

You have the right to prevent your personal data from being sold by us to third parties.

Right to Appeal

If we deny your request, you have the right to appeal our denial of your request.

Right to Nondiscrimination

We will not discriminate against you for exercising any of your privacy rights. Unless permitted by law, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

*Please note that these rights do not currently apply because we do not process sensitive personal information in a manner that requires an opt-out, sell personal information, profile using personal information, or share personal information for cross-context behavior targeting. We will update this privacy notice if we intend to use personal information for such things in the future.

6.2 How to Exercise Your Privacy Rights

To exercise the access, data portability, and deletion rights described above, please submit your request to us via email at with “Data Privacy Rights” in the subject line.

Please note that we will ask you to verify your identity before taking further action on your request. Some requests may be made no more than once per calendar year. For example, you may only make a request for access or data portability twice within a 12-month period.

Additionally, your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. We reserve our right not to respond to requests submitted other than to the email specified above.


7. Cookies & Other Tracking Technologies


7.1 What Are Cookies?

Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow a website to recognize a particular device or browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

For information on deleting, disabling, blocking and controlling cookies please visit

7.2 Does SipWithMe Use Cookies?

We use a cookie to recognize you and authenticate your identity when you visit our website or use our services. We don't store user data in the cookie itself.

7.3 What Can You Do If You Don’t Want Any Cookies to Be Set or Want Them to Be Removed?

Some people prefer not to allow cookies, which is why most browsers give you the ability to manage cookies to suit you. In some browsers, you can set up rules to manage cookies on a site-by-site basis, giving you more fine-grained control over your privacy. What this means is that you can disallow cookies from all sites except those that you trust.

Browser manufacturers provide help pages relating to cookie management in their products. Please click on the links below for more information on how to manage your cookie settings.


7.4 Does SipWithMe Use Other Tracking Technology?

We also use some third-party pixels such as LinkedIn, Facebook Ad Network, Google Analytics & Ad Network to track our ad conversions, retarget visitors with ads, and measure the effectiveness of promotions.


8. Other Important Information


8.1 Changes to This Privacy Notice

We may change this Privacy Notice from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and update the "updated date" when we do. We encourage you to review our Privacy Notice to stay informed. If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through the services. If you disagree with the changes to this Privacy Notice, you should deactivate your account with SipWithMe, or otherwise cease use of our services.

8.2 Contacting SipWithMe LLC

Please contact us if you have any questions about this Privacy Notice. You may contact us at with “Privacy Notice” in the subject line, or you may mail us at 1556 W. Carroll Ave, Suite 103, Chicago, IL 60607.